Compassionate care and a
firmly embedded family ethos
Call 01922 270920
Stroud Avenue, Short Heath,
Willenhall WV12 4ET
Compassionate care and a firmly embedded family ethos
Call 01922 270920
Stroud Avenue, Short Heath,
Willenhall WV12 4ET
Introducing Willow Rose
Conveniently located just one mile from the centre of the market town of Willenhall, Willow Rose is a luxury care home offering state-of-the art facilities and quality care for up to 73 residents.
The home achieved five good outcomes at its first CQC inspection and opened its doors to welcome in new residents just as the UK went into lockdown. While the timing was challenging, the exceptional circumstances, and initial staff-to-residents ratio, enabled the team at Willow Rose the time and opportunity to firmly embed MACC Care’s family ethos and values, right from day one.
Beyond putting robust procedures in place to keep everyone safe, this meant going the extra mile to ensure maintained contact between residents and their families, and the outside world. For good mental health and emotional wellbeing, we introduced a range of activities – socially distanced, including gardening, an art club, even hatching some chicks so we could enjoy fresh, free-range eggs. Many of these activities continue post-pandemic and the wonderful community spirit – a sense of pulling together to get through challenging times – lives on at the home.
Warm and welcoming, our highly experienced nursing and care team supports each resident, whilst helping them to retain as much independence and choice in their daily routine as possible.
We’re proud to say that this home is Care Quality Commission rated ‘Good’ across all five areas of inspection.
We’re proud to say that this home is Care Quality Commission rated ‘Good’ across all five areas of inspection.
We’re proud to say that this home is Care Quality Commission rated ‘Good’ across all five areas of inspection.
Home highlights
What makes Willow Rose unique?
- We’re animal lovers at Willow Rose – our four-legged friends Bonnie the Bichon Frisse and rescue Greyhound Rosie (both staff members’ dogs) are regular visitors and a great hit with residents
- We’ve welcomed ‘Macc’ the group’s therapy dog too, not to mention llamas, Shetland ponies, hatching chicks, ducklings… and there’s even talk of getting a micro-pig!
“Achieving this careful balance doesn’t happen by chance, but involves taking the time to get to know you – or a loved one – as an individual and developing a care plan that best reflects your care needs and personal preferences.”
MACC Care Regional Manager
Fancy a cuppa?
It’s on the house.
Good company, laughter and delicious cakes.
What better way to see if the Willow Rose community could be for you than to have a chat about your requirements over a cup of tea followed by a guided tour?
We’d love to meet you and show you around.
Call us today on 01922 270920 to book your visit.
Fancy a cuppa?
It’s on the house.
Good company, laughter and delicious cakes.
What better way to see if the Willow Rose community could be for you than to have a chat about your requirements over a cup of tea followed by a guided tour?
We’d love to meet you and show you around.
Call us today on 01922 270920 to book your visit.
Meet the Manager
Cristina Buie
Willow Rose Manager
My name is Cristina and I qualified as a nurse in 2011. After moving to the UK in 2014, I started nursing within a care home setting and soon found my vocation – moving up the ranks to Unit Manager and Deputy Home Manager within the space of a year. Over recent years I have furthered my skills and experience within Deputy Home Management and have been a Home Manager since 2023 – a position I love!
I like to lead by example, supporting all care home staff to work as a cohesive team, with resident wellbeing our key objective. We are here to make every individual feel happy and well looked after in a person-centred way.
Outside of work, I have a cat called Sasha who I dearly love. I also like to travel, spend time with my family and for relaxation, I enjoy baking at home.
Meet the Team
Elizabeth Bradley
Customer Relations Executive
My name is Elizabeth, though most people call me Lizzie, and I am the Customer Relations Executive here at Willow Rose. I bring extensive experience from across the care sector, having started my career providing hands-on care and support. I later progressed into senior carer roles, where I was able to support teams, uphold high standards, and contribute to delivering outstanding person-centred care.
Alongside my frontline experience, I have worked within care recruitment and customer service. This has given me a strong understanding of both the needs of the people we support and the expectations of the teams who care for them. These experiences allow me to communicate effectively with residents, families, and professionals, ensuring our approach is always clear, supportive, and centred around individual needs.
I am passionate about helping people feel confident and reassured from their very first contact with us. Building positive relationships and guiding people through their care journey is something I value deeply, and I’m proud to bring that commitment to my role at Willow Rose.
Outside of work, I enjoy spending time with my family and my furry friend, Huxley, as well as gardening and exploring the outdoors.
Winners of
Top 20 Care Home Group
.
Shortlisted for
Care Group of the Year
.
Shortlisted for
The Care Home Cook/Chef Award
The Frontline Leaders Award
Our Care
Nursing
Peace of mind that expert, professional nursing care is always available to meet the health care needs of your loved one.
Dementia
MACC Care’s expertise helps individuals living with dementia to lead happy, fulfilled and meaningful lives.
Residential
Every resident needs to feel safe, supported, understood and cherished. We call it ‘person-centric’ care.
Respite
Discover the difference a short stay can make – just the tonic, for loved ones and their primary carers.
What sets us apart
Designed with great consideration, and utilising the latest technologies for resident safety and wellbeing, the Willow Rose environment is very special. Spacious bedrooms, complete with ensuite wet-rooms, are individually decorated. And communal spaces are equally bright and attractive – perfect spaces for socialising or enjoying activities and events.
For the feel-good factor, a range of weekly services are available including hairdressing, manicures and massages. Aromatherapy, chiropody, physiotherapy, occupational therapy, dental and optician services can also be arranged.
Whether you are looking for a long-term stay, dementia care, respite or perhaps just a period of convalescence while you or a loved one gets back on their feet, Willow Rose is able to help. With a number of different care options and expert, trustworthy advice readily available, we can help you secure the best care to suit your particular needs.
Need to Know
Fees
Our care is carefully tailored to suit the individual needs of each resident, and fees vary according to the type of care and level of support required.
Please contact Willow Rose Care Home to find out the exact price for your requirements.
Call us:
01922 270920
Our people
Our people – caring for the people that matter most in the world to you – really set MACC Care apart.
As well as being highly skilled and professional, they are compassionate and understanding, helping to create the ‘family’ environments that are so important for residents to feel safe and settled.
MACC Care’s teams are warm, empathetic and committed to delivering the very best possible care, recognising the individual in everyone. Kindness and support extend to residents’ families and friends too, with a warm welcome at every visit and regular updates on how your loved one is doing.
How to find
Willow Rose
Stroud Avenue, Short Heath, Willenhall WV12 4ET
Other local homes
Your invitation
What better way to get a real feel for life at MACC Care than to arrange a visit? If you’d like to book a tour, find out more and meet and chat with our people, please get in touch – we’d love to hear from you.
Call us on 0121 271 0800
or complete our Enquiry Form below
Any personal data will be processed in accordance with our privacy policy.
FOLLOW US FOR REGULAR UPDATES
FOLLOW US FOR REGULAR UPDATES